Return and Refund Policy
Last updated: December 26, 2025
Thank you for shopping with MUNNA LLC. This Return and Refund Policy explains the conditions under which returns and refunds are accepted.
1. Returns Eligibility
We accept returns within 14 days of delivery, subject to the conditions outlined below.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- The item must be in the same condition as received
- Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
Due to hygiene and safety reasons, the following items are non-returnable:
- Opened or used beauty products
- Opened pet care products
- Gift cards
- Items marked as final sale or non-returnable
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include clear photos of the item and packaging so we can assess the issue and arrange a replacement or refund.
4. Return Process
To initiate a return, please contact us at info@munnallc.com with your order details.
Do not send items back without receiving return authorization, as unauthorized returns may not be accepted.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Shipping fees are non-refundable unless otherwise stated.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 7–10 business days.
Please note that processing times may vary depending on your payment provider or bank.
7. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank, as processing times may vary
If you have completed all of the above steps and still have not received your refund, please contact us at info@munnallc.com.
8. Order Cancellations
Orders may be canceled only before they are shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.
9. Exchanges
We replace items only if they are defective, damaged, or incorrect. Exchanges for other reasons are not available.
10. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page.
11. Contact Information
If you have any questions about our Return and Refund Policy, please contact us:
MUNNA LLC
Address: 5830 E 2nd St, Ste 7000 #31053,
Casper, Wyoming 82609, USA
Phone: +1 (307) 310-5513
Email: info@munnallc.com